Shipping & Delivery Policy
Order Processing
Orders are processed within 10 business days of receiving payment.
Orders placed on weekends or public holidays will begin processing on the next business day.
Processing times may be slightly longer during promotional periods, peak seasons or public holidays.
Please note that processing times are separate from shipping and delivery timeframes.
Shipping Within Australia
We currently offer shipping Australia-wide.
Shipping costs are calculated at checkout based on your delivery location and selected shipping method.
Estimated Delivery Times (After Dispatch):
Perth Metro: 1–3 business days
Regional Western Australia: 2–6 business days
Interstate: 3–8 business days
Delivery timeframes are estimates only and may vary depending on Australia Post, courier services and other circumstances affecting delivery.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details, where available.
This will allow you to monitor the progress of your delivery.
Delivery Address
Please ensure your delivery address is accurate and complete before placing your order.
Incorrect or incomplete address details may result in delivery delays or additional shipping charges.
If you notice an error in your address, please contact us as soon as possible so we can attempt to update your details before dispatch.
Authority to Leave
If you select an Authority to Leave (ATL) option, the courier may leave your parcel in a designated safe location without requiring a signature.
We recommend selecting a secure delivery location.
If your parcel is reported as delivered but cannot be located, please contact us so we can assist with investigating the delivery.
Your rights under Australian Consumer Law remain unaffected.
Delivery Delays
We make every effort to process and dispatch orders within our stated timeframes.
However, delivery may occasionally be affected by circumstances such as:
If your delivery is significantly delayed, please contact us so we can assist in tracking your order and finding an appropriate resolution.
Lost or Damaged Parcels
We take care to ensure all orders are securely packaged before dispatch.
If your parcel arrives damaged, is missing items or has not arrived within a reasonable timeframe, please contact us as soon as possible.
We will investigate the issue with the shipping provider and work towards an appropriate resolution in accordance with Australian Consumer Law.
Where applicable, this may include a replacement, refund or another suitable remedy.
International Shipping
We currently ship within Australia only.
International shipping is not available at this time.
Contact Us
If you have any questions regarding your order, shipping or delivery, please contact our team.
Lymphatic Massage PerthEmail: admin@lymphaticmassageperth.comWebsite: www.lymphaticmassageperth.com
We aim to respond to all enquiries within 2 business days.
Australian Consumer Law
Nothing in this Shipping & Delivery Policy excludes, restricts or modifies any rights or remedies available to consumers under the Australian Consumer Law.